Your order number is listed in your order confirmation and shipping confirmation emails. You’ll need this number when requesting a repair or a return. Please keep the email you received when you placed your order.

Usually, we ship within 1–2 business days after receiving your order. Please use the tracking number in your shipping confirmation email to check delivery status. If you haven’t received a shipping confirmation email within 7 days of placing your order, please contact us here.(link to contact us page)

*Business days exclude Saturdays, Sundays, public holidays, and New Year holidays.

We do not accept change-of-mind returns. If you discover an initial defect after opening the package and before use, please contact our customer service to arrange a return.

The time required to process your refund depends on your payment method. For the exact timeframe, please contact your credit card company.

To ensure long-term peace of mind, episou provides a two-year complimentary repair warranty from the date your product is delivered. For warranty terms and details, please refer to our Warranty Policy.